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If you receive a defective product, we will do everything in our power to make sure you receive a working replacement at no cost to you. You must contact us within 2-3 business days of receiving the item to get the necessary information that may be needed to process a claim, provide a return authorization, etc.. Thompson Sporting Goods will take care of any shipping charges to return the defective product and get the replacement to you. You may also opt to receive store credit for the cost of the item and shipping.
...for more information regarding returns see Refunds & Cancellations

If you are unsatisfied with a product, it can be returned for store credit. You must contact us within 2-3 business days of receiving the item to get a return authorization number.  All return items must be received within 10 business days of the date the return authorization number is issued, and 30 days from date product was shipped. Items returned without a return authorization number will be disregarded or returned at the customer's expense. All returned items must be in a "never used" condition, or we will not accept them. Shipping on non-defective products is the responsibility of the customer and will not be credited.
...for more information regarding returns see Refunds & Cancellations

No exchanges or refunds will be permitted for
VHS Video Tapes, books, or software from Thompson Sporting Goods.  Defective products will be replaced via a new tape or CD of the same content sent out from Thompson Sporting Goods after return of the damaged product.

Any Light purchased from Thompson Sporting Goods will not be eligible for any refunds or exchanges.  All lights purchased from Thompson Sporting Goods are custom made and we will not be able to refund the purchaser.

Refunds

Thompson Sporting Goods Will Not Grant Refunds. All Returns will be for Item Exchange or Store Credit Only. Shipping and Handling on Non-Defective products is the responsibility of the customer and will not be refunded.
...for more information regarding returns see Cancellations

Cancellations

All cancellations on any Thompson Sporting Goods products must be written and faxed to Thompson Sporting Goods at 912-882-0842 as soon as possible. There must be a follow-up phone call to ensure that we have received your cancellation request.

If an order has already been shipped, the customer is responsible for all shipping charges necessary to get the item back to Thompson Sporting Goods. There is also a 25% restocking fee on every cancelled order.

If an order has not already shipped, there will be no shipping charges. Also, if the customer would like store credit instead of a refund, the restocking fee will be waived.

Cancellations only apply to customers who have not received their product.  A customer who has received their product and wishes for some form of cancellation, return, exchange will need to look at the Returns section of Thompson Sporting Goods.

Thompson Sporting Goods prides itself in customer service and satisfaction.  Cancellation of an order is the last thing that we want.  If there is a conflict with your order or a problem that you feel Thompson Sporting Goods is responsible for, please allow us to fix it.  Thompson Sporting Goods provides leisure products and therefore it should be a leisurely purchase. If any situation occurs where you are unhappy or wish to cancel your order, call 1-800-707-1901 and give us a chance to end your visit in a positive, productive way.

Customized Products and Special Orders

Manufacturing and transit delays regarding customized products and special orders are not the responsibility of Thompson Sporting Goods and cancellations due to such events will still be charged a cancellation fee. It is essential with customized orders such as pool balls, lights, furniture, shuffleboard, etc. that the product is described accurately during ordering so as to avoid errors during the customization process. Please call 1-800-707-1901 and allow us to work with you on customized orders so that your product is designed and constructed exactly how you want it.

Exchanges

Store Credit

Store Credit can be used at Any Thompson Sporting Goods Website or Store. Store credit is not limited to the Website or Store that the item was purchased from. Store credit can be cashed in at any time, however, a fee may apply depending on the nature of the store credit.

Pricing Information

Once a sale has been processed, pricing is final. A sale is finalized and processed once payment has been received.
In certain instances, customers can expect Thompson Sporting Goods to provide reasonable price changes for competition of sales with other companies before finalization and processing of sale.

** NOTE:

Thompson Sporting Goods cannot guarantee that the product descriptions/specifications, pricing, or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, technical error or error in pricing information received from our suppliers, Thompson Sporting Goods reserves the right to refuse or cancel any orders